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If you have a question regarding shopping online with us, we think you may be able to find answers to your questions in our Frequently Asked Questions section.
If you’re unable to find an answer to your question or for general enquiries please click here to contact us.
General Information
Are your products the same as going to the dentist?
What is the home self impression kit?
Is the home self impression kit suitable for everyone?
What happens if I make a mistake with the self impression kit?
Are the products suitable for children?
I have my own model of my teeth can I send you that?
How do I clean my custom fit product?
Do you send me the models of my teeth?
Orders & Delivery
How do I order my custom fit product from you?
How long does it take to receive my final product?
Delivery information.
Custom Fit Products
What are custom fit whitening trays?
What is a nightguard?
What is a retainer?
Sport mouthguards – which thickness do I need?
GENERAL INFORMATION
Are your products the same as going to the dentist?
Yes our custom fit products are exactly the same quality as you would receive from your dentist. All our custom fit products are manufactured by our in-house registered Dental Technician.
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What is the home self impression kit?
The home self impression kit contains dental impression putty and impression trays, the kit allows you to take your own dental impression. Full details can be found in the self impression instructions page, also see Everythingteeth TV.
Please note. Our custom fit products are created using our home self impression kit. Under no circumstances would any registered Dental Technician physically take an impression.
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Is the home self impression kit suitable for everyone?
The home self impression kit is not suitable for people who have loose crowns, bridgework, fixed orthodontic treatment or other oral problems i.e. gum disease.
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What happens if I make a mistake with the home self impression kit?
If you follow the instructions carefully and follow each step there is no reason why you should make a mistake. If you have any questions prior to impression taking please contact us. If you have not followed the instructions and have made a mistake you can purchase extra regular setting dental impression putty from our website.
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Are the products suitable for children?
Our products are for adults only (except our sport mouthguards which are suitable from age 9 upwards) unless otherwise instructed by your dentist.
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I have my own model of my teeth can I send you that?
Sorry we cannot accept your own model of teeth. As our technician has not manufactured the model we cannot guarantee the quality / fit of the custom fit product.
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How do I clean my custom fit product?
Do not use hot or boiling water to clean your custom fit dental product as this will distort the shape.
We recommend using Nitradine Tablets to clean all our custom fit dental products. These are available from our website. For further information on cleaning your custom fit product please see Everythingteeth TV.
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Do you send me the models of my teeth?
We do not send the models with your final product. We keep your models for 14 days after your order has been dispatched. If you require a new custom fit product after 14 days we will require a new impression from you.
ORDERS & DELIVERY
How do I order my custom fit product from you?
We have tried to make the ordering process as simple as possible for our customers.
Ordering Process
Place your order and we will send you a home self impression kit with full easy to follow instructions.
Items will be shipped via Royal Mail on the same day when ordered before 3pm Monday – Friday.
Complete your impression using the easy to follow instructions. See Everythingteeth TV for further guidance.
Return completed impression and order form. Sorry we do not cover the return postage this is covered by the buyer.
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How long does it take to receive my final product?
On receipt of a customer’s impression we will endeavour to manufacture the final product within 10 working days. If there is a problem with the impression or availability the customer will be contacted and informed of the expected delivery date.
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Delivery information
Free shipping applies only to the UK *
* Includes postage of impression kit and final product only.
Please contact us prior to buying if you require shipping outside of the UK.
Items will be shipped via Royal Mail on the same day when ordered before 3pm Monday – Friday.
CUSTOM FIT PRODUCTS
What are custom fit whitening trays?
They are a replica of your teeth. The trays are designed to fit comfortably in your mouth. They will hold the gel firmly and evenly over your teeth to give a consistent coverage of gel so that your teeth whiten evenly. The whitening trays are made from a 1mm soft material and are fully sealed around the gum line to prevent gel from leaking onto gums. The whitening trays are scalloped around the teeth to aid the removal of any gel from around the gum area in the event of over filling the trays.
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What is a nightguard?
Bruxism is a medical term that describes the act of grinding the teeth and clenching the jaw. Sometimes, people grind their teeth without it causing any symptoms or problems. However, regular and persistent teeth grinding can cause pain and discomfort in your jaw and it can wear down your teeth.
Nightguards are used for teeth grinding and can be worn during the day or throughout the night to help relieve the pain and discomfort associated with teeth grinding. The nightguard is made from a 2mm soft material for ideal comfort.
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What is a retainer?
A retainer is made from a clear rigid material. Retainers are used post orthondontic treatment usually after the use of a brace. The retainer helps to stop your teeth moving. It will not move your teeth.
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Sport mouthguards – which thickness do I need?
Custom fit sport mouthguards are ideal for a range of sports and are available in 4mm or 5mm thicknesses.
4mm thickness for sports where the head is a non-intentional contact zone and no weapons or sticks are used i.e. rugby, football.
5mm thickness for sports where the head is an intentional contact zone and where weapons or sticks are used i.e. boxing, MMA, Hockey.